WWW.ALPHAOMEGAHOMEDELIVERY.COM
DELIVERY POLICY & DELIVERY PROCESS
DELIVERIES:
A. Your furniture will be scheduled for delivery as it is received
into our distribution center. If you are unable to accept delivery
of the items we have received, your order will be shipped when
it is complete. We will warehouse your complete order for 30 days
at no charge. After the 30 days is complete, you will be charged
2% of the total order cost per month as a warehousing fee
for you furniture.
B. Please make sure we have all available phone numbers to contact
you for delivery. A traffic representative may leave a message
requesting a return call to discuss scheduling a delivery. If
they are unable to contact you, they will attempt to deliver your
furniture on the next available delivery to your area.
C. Delivery will be made by a two-man team trained to set
up your furniture. If an item is 350 pounds or more, it will be
your responsibility to supply additional help. The delivery personnel
will unload, uncrate and place the furniture in the requested
room setting. Normal setup includes attaching mirror supports,
reversing drawer hardware, assembling beds, and dining room tables.
They are not equipped to hang mirrors or art on walls or
level furniture on carpet. Please have the space cleared
for your furniture. It is your responsibility to not the
size and dimensions of the furniture you have ordered. Alpha
& Omega will not be responsible for furniture that is too large
to go into a room, hallway, doorway, entrance passage or stairwell.
If it is difficult or impossible to place, maneuver or fit
a piece of furniture by a two-man team due to conditions in your
home, the consumer is responsible for providing additional placement
assistance. Alpha & Omega will not be responsible for damage
to your home that results from your request of us to attempt placement
in difficult conditions. Delivery personnel will require that
you sign a waiver before any attempt is made in difficult
situations that risk damage to your home and the furniture
being delivered. If placement in the requested area is not
feasible, our delivery personnel will place the furniture
in an accessible area of your home. Furniture that you have
ordered that is too large to fit into your home is not the responsibility
of Alpha & Omega and cannot be returned or cancelled.
D. Deliveries will be scheduled 2 days to 1 week in advance of
the delivery date. Deliveries will be assigned a four (4) hour
time from (ex. 7a-11a) ranging from 7am until 10pm. We cannot
guarantee specific times for delivery. Please arrange to have
a designated person available to inspect and accept delivery if
you cannot be present. If no one is home when we attempt to deliver
per the scheduled date and time, you will be charge a re-delivery
fee. We cannot be responsible if conditions beyond our control
arise which prevent the delivery from being made at the scheduled
time.
E. Furniture cartons will be flattened and packaging material
will be placed in a box. Disposal of these items is the consumer's
responsibility.
F. Delivery personnel are not responsible for the installation
or connection of electronic equipment in the furniture being delivered.
G. The standard delivery vehicle is an 18 wheel tractor or 35'
straight furniture delivery truck. If is the consumer's responsibility
to inform us prior to delivery if the location to be delivered
cannot accept a specific delivery vehicle. Deliveries that cannot
be made due to vehicle size or access restriction will be billed
as delivered. If a delivery is possible with another vehicle,
re-delivery will be made and an additional delivery fee will be
charged.
DAMAGE:
Upon delivery, please inspect your furniture thoroughly. In the
event of damage, please note it on the bill of laden, and notify
Alpha & Omega Customer Service Department. The delivery personnel
are trained to do minor repairs and touch up. Should a question
arise, contact our customer service department. If there is a
question concerning quality that cannot be resolved at the point
of delivery then with a customer service representative's approval,
only the item in question will be returned to the Distribution
Center for inspection by a factory representative. If the item
is not to manufacturer standards, the item will be repaired to
manufacturer standards or replace the item. You will not be charged
a re-delivery fee unless the item returned is considered to be
up to manufacturer standards. Quality issues not noted at delivery
will be reviewed under factory warranty guidelines. Normal wear
and tear does not constitute damage.
DELIVERY CHARGE:
Delivery charges are in addition to the furniture cost. Delivery
charges will be determined based on the item weight and distance
required for delivery to your specified city. Upstairs, downstairs,
and freight elevator deliveries may require an additional charge.
Ferry transport fees associated with the delivery will be at the
consumer's expense.
DELIVERY PROCESS
This information will help you understand the various procedures
the order goes through while in our care. You can see that it
is basically a 15-step process. Customers can normally expect
delivery within 5-10 business days after we take possession of
the goods. Within a 24-hour period after arriving at our facility,
customer are called and given a tentative delivery window and
can expect a follow up call with the exact delivery date and time,
all shipments are received into our warehouse, visually inspected
and assigned a physical warehouse location. Once these steps are
completed, the shipment is entered into out tracking system. At
this point, customers logging onto our web-site (www.alphaomegahomedelivery.com)
and simply entering their phone number (xxx-xxx-xxxx) will have
easy access to all vital information regarding their order. This
enables the customer to verify their address, phone number and
the items being shipped. All deliveries are planned from both
a geographical and logistical viewpoint by our traffic department.
During this process, specific dates and times are assigned for
the intended delivery. All customers are notified within 24 hours
of the delivery. At this time, they are given a specific date
and time to expect our delivery personnel. At this point, the
customer can either accept or decline delivery. If the customer
accepts our delivery schedule, we ask that they be available by
phone or pager throughout the specified delivery period (example:
Monday, 04/21/06 between 8am-12noon). The final step in the delivery
process is the truck actually arriving at the customer's home
to install and assemble the furniture wherever the customer requests
with minimal inconvenience.
Here is a list which provides step-by-step instruction "at a
glance" for your convenience:
1. Alpha & Omega is notified by factory or retailer store to pickup
order(s).
2. Order(s) received at our facility, visually inspected, tagged,
and located.
3. Customer will be pre-called and given a tentative delivery
window as to when his furniture will be delivered.
4. Order(s) information entered into inventory/tracking system
(available on our website within 24 hour period)
5. Order(s) routed for delivery
6. Order(s) called with specific day and four hour time-frame
for delivery
7. Consumers are allowed 24-48 hours to confirm delivery date
and time. At this time, unspecified schedule adjustments may be
made to accommodate conflicts (at Alpha & Omega's discretion)
8. Confirmation deadline is enforced and trip manifest is posted
on web-site.
9. All confirmed orders for trip are pulled and furniture is inspected
10. Trucks are loaded and dispatched to delivery regions.
11. Trucks arrive at destination and furniture is placed inside
homes.
12. Drivers un-carton, assemble, and place furniture where customer
requests.
13. Trucks return to terminal. All trip-related paperwork is turned
in to our customer service department in order for any specific
problems to be handled expediently. Stores are then informed of
completed deliveries.
14. Any repair work or problems with damaged furniture is handled
by our in house repair expert and quickly rescheduled for delivery.
